Frequently Asked Questions

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When families trust us with their beloved pets, we reassure them that each cremation is completely individual, no matter how small their pets are. 

You can have total peace of mind, that ashes you receive back, are solely those of your beloved pet. 

It is very important to us that all pets that come to us are treated with the utmost dignity and respect. All pets that come to our Crematorium are treated like one of our own. Your pet will be handled carefully at all times and we assure you that they will be treated with the respect that they deserve. 

Our cremations usually take place on the same day of collection, meaning we won’t freeze pets. They will be collected in one of our sterile beds, wrapped in a blanked and given a teddy, which will stay with them until cremation.

We believe it’s important to be transparent with our prices so you can make informed choices. 

All our prices are clearly listed on our leaflet and website and are based on the type and size of pet, these are fixed for smaller pets but vary for dogs. 

Ashes come in a scatter tube with a certificate stating time and date of individual cremation, paw print and fur clipping. 

We warmly welcome families to visit our crematorium to see how it all works to provide peace of mind or to browse at our vast variety of caskets, urns and keepsakes. 

Yes, we understand how difficult final goodbyes can be, which is why we offer families the opportunity to spend time in our Roseberry Room at our Stokesley Crematorium. 

Spending as much time as you like reflecting and saying goodbye to your much-loved pet prior to cremation. We know pets grieve too and we welcome you to bring other pets along so they can also say goodbye. 

You will not be rushed and you can take all the time you need to say goodbye to your beloved pet. 

You are welcome to come back to the crematorium to collect your pet’s ashes once we have them ready for you. Alternatively, we can also return ashes directly to your home or your vet for free as longs as its within 30 miles of our Stokesley crematorium.

We have a qualified Pet Bereavement Councilor, available to support families face to face or over the phone.

All our staff are animal lovers and care deeply for all animals, all pets that come to us are treated like one of our own.

You can pay for our services by cash or by most major credit and debit cards (i.e. Switch & Delta cards). We usually ask for payment in advance of cremation.

We also offer a pre-payment plan option, these are tailored to suit individual needs, our friendly and compassionate team are always happy to help should you require further information. 

Our premises, machinery and procedures comply with industry standard best practice and we are fully licensed with the Animal and Plant Health Agency who are part of Defra and North Yorkshire Council. 

Our premises are regularly inspected by Defra, ensuring our standards are outstanding at all times.